This is an English translation for convenience. The Serbian version is legally binding.
Liability for conformity (by law)
- We are liable for the conformity of goods for two years from delivery. This is the seller’s legal obligation, separate from any manufacturer’s warranty.
- If a defect appears within the first year, it is presumed to have existed at delivery.
- In the first 30 days after delivery you can choose between replacement, a price reduction or termination of the contract. After that, we first repair or replace the goods.
- We bear all costs of fixing the defect, including transport.
- For chargers with software, we provide the updates the manufacturer releases, including security updates.
How to file a complaint
Email hello@evolako.com or message +381 65 381 6083 on Viber or WhatsApp, with the receipt or other proof of purchase. The original packaging is not required. You can also send a complaint by post to the seller’s registered address: Kopernikova 56, 21000 Novi Sad, Serbia.
Deadlines
- We confirm receipt with a complaint number without delay.
- You get our answer within 8 days at the latest.
- We resolve the complaint within 30 days at the latest, as chargers are technical goods. We extend this only once and only with your consent.
- We keep all complaints in a complaints register.
Manufacturer’s warranty
Where the manufacturer gives a warranty, its length is shown on the product page and the conditions in the warranty card. The manufacturer’s warranty doesn’t limit your legal rights.
Installation
If Evolako installs the charger, we are also responsible for the installation.